Customer service is extremely important to us & we’re here to answer your queries from 9am – 10pm Monday – Saturday. Make sure you read the FAQs below which may answer likely questions you have. If you contact us outside of these hours, please allow time for our team to respond to your enquiry on the next working day. For all enquiries, contact support@maraqueensclassic.com
As a growing online Lagos based business, we currently do not have the capacity to offer call centre customer service. However, we aim to answer your emails within 24 working hours of you sending them. We are a hardworking team and adore our customers. We really appreciate you shopping with us and hope that you love our styles as much as we do!
General Information
Do you have a physical store?
Yes we do.
If you would like to pick up, you can visit our showroom located at 2 Ben Flo Street, Orchid Road, Lekki, Lagos. Please contact our customer service rep via Whatsapp (08183149186) to choose a pick up date after which you will be sent the address.
I’m having technical problems!
OOps! Please contact us via any of the channels below:
WhatsApp : 08183149186
Send a private message via messenger/DM on Instagram (@maraqueens_classicng)
Send an email support@maraqueensclassic.com letting us know what the problem is.
Note : changing your browser or clearing your cookies may offer a quick fix.
What should I do If I receive an incorrect or faulty item?
During delivery, we advise all customers to open the package to ensure they receive the item(s) ordered and that they are in good condition.
In case of an incorrect or faulty item, you are to hand the item back to the delivery personnel, this applies to customers in Lagos, Abuja and Port Harcourt only.
For customers in other states, please contact us on 08183149186 before the delivery personnel leaves or before you leave the pick up showroom, you will be advised on what to do.
What should I do if I receive an Item and it’s not my size?
During delivery, we advise all customers to open the package to ensure they receive the item(s) ordered.
In cases of wearable items e.g shoes, clothing etc. please ensure you test them quickly before the delivery personnel leaves.
In case of sizing issues, you are to hand the item back to the delivery personnel, this applies to customers in Lagos, Abuja and Port Harcourt only.
For customers in other states, please contact us on 08183149186 before the delivery personnel leaves or before you leave the pick up hub, you will be advised on what to do.
I am confused about my size, what should I do?
For wearable items, we advise that you purchase your exact size so
for better guidance on sizing issues, please contact our customer service rep on 
via 08183149186.
PLEASE NOTE : For Wide Fit users, please note that if we do not specify in the product description that a cloth is wide fit then do not assume that it is wide fit.
Can I exchanged an item?
You can try to return an item to have it exchanged but we may not always honor this request as we cannot guarantee having your size due to fast moving stock.
We suggest that you purchase the correct item from our website and return the original to us. We will then process your refund as soon as possible.
See our returns page for more information
Registration
Do I need to have an account with MQC to shop?
Yes you do. You may view products and add to cart without been logged in, but you will be required to log in before you can check out, hence you need to be registered.
By registering, do I receive emails regarding special discounts and offers?
Yes you will, but you can opt out at anytime simply by clicking the opt out link at the bottom of any of our email newsletters.
I can’t remember my password, what do I do?
Click on this link (PASSWORD RECOVERY) and enter the email address or username used when registering, an email will be sent to you with a new password. Once you are logged in, go to My Profile/Password page and change the password to something you can remember.
Orders
What do I do if I have problem with my order?
Contact our customer support channel on 08183149186 or via on 08183149186 or email us at sales@maraqueensclassic.com.
What payment methods do you accept?
You can pay on delivery via cash, bank transfer or card (POS) payments. Please note that when you choose the option to pay on delivery, you will be required to pay the delivery fee upfront before your order is placed or processed.
You can also make full payment before delivery via direct bank transfer or Debit Card payment using a very secure service called Paystack, this gives you various payment option such as bank transfers, USSD, Visa, MasterCard & Verve card payments.
Can I cancel my order or remove an item from my order?
YES you can, but only if the order has not been dispatched.
For orders placed via our social media handles or WhatsApp, please inform the rep and you will be advised accordingly.
For orders placed directly on the website, contact us on 08183149186.
Please note – we may be unable to attend to cancellation made via emails because we may not see the request in time.
